Shipping policy
Shipping Policy
Shipping Policy
Last Updated: September 8, 2026
Recci ships bed frames and related products to customers in the United States.
Shipping Areas
We currently ship to the contiguous United States. Shipping to Alaska, Hawaii, U.S. territories, APO/FPO addresses, or remote locations may be unavailable or may require additional fees. Please contact us before ordering if your address may require special delivery arrangements.
Processing Time
Orders are typically processed within 1-3 business days after payment is confirmed. During holidays, promotions, or high-volume periods, processing may take longer.
Estimated Delivery Time
Estimated delivery time is typically 3-10 business days after shipment for in-stock items, depending on your location and the carrier. Delivery dates are estimates and are not guaranteed unless expressly stated.
If a product is pre-order, backordered, or made-to-order, the estimated shipping window will be shown on the product page or order confirmation.
Shipping Methods
Depending on the size and weight of your order, we may ship by parcel carrier or freight carrier. Bed frames may arrive in multiple boxes and boxes may be delivered separately.
Available delivery services may include:
- Standard front-door delivery;
- Curbside freight delivery;
- Room-of-choice or white glove delivery, if available in your area and purchased at checkout.
Delivery service level, fees, and availability may vary by product, address, and carrier.
Delivery Appointments
For freight or oversized deliveries, the carrier may contact you to schedule a delivery appointment. Please provide a valid phone number and email address at checkout.
Customers are responsible for ensuring that the delivery location is accessible, including driveways, elevators, stairs, hallways, doorways, and room measurements. Additional carrier fees may apply for missed appointments, inaccessible delivery locations, address changes, storage, re-delivery, or special handling.
Inspecting Your Delivery
Please inspect all boxes upon delivery. If you notice visible damage, note it with the carrier when possible and contact us within 7 days. Keep all packaging until you confirm that the product is complete and undamaged.
Lost or Delayed Shipments
If tracking shows your order is delayed, lost, or delivered but not received, contact us at reccibedding@recci.cc. We will work with the carrier to investigate. Carrier investigations may take several business days.
Shipping Fees
Shipping fees, delivery surcharges, freight fees, room-of-choice delivery, white glove service, and assembly fees are non-refundable unless the return is caused by our error or a confirmed product defect.