Refund policy

Return & Refund Policy

Return & Refund Policy

Last Updated: September 8, 2026

Thank you for shopping with Recci. We want you to love your new bed frame. If your order is not quite right, please review our return and refund policy below.

Return Window

You may request a return within 30 days after your order is delivered.

To be eligible for a return, the product must be:

  • Unopened, unused, and in its original sealed packaging;
  • Returned with all parts, hardware, tools, manuals, and accessories;
  • Returned in its original packaging;
  • Accompanied by proof of purchase, such as your order number or confirmation email.

Non-Returnable Items

The following items are not eligible for return unless they arrive damaged, defective, or incorrect:

  • Final sale or clearance items;
  • Customized, personalized, made-to-order, or special-order products;
  • Items that have been modified, misused, improperly assembled, or damaged after delivery;
  • Items missing parts, hardware, or original components;
  • Gift cards or promotional items.

Return Shipping

For returns due to personal preference, wrong size selection, change of mind, or ordering error, customers are responsible for return shipping costs. Original shipping fees, delivery surcharges, in-room delivery fees, white glove service fees, and assembly fees are non-refundable.

For returns caused by our error, shipping damage, a defective product, or an incorrect item, we will cover reasonable return shipping costs or provide replacement parts, a replacement item, or a refund, depending on the situation.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If your item arrives damaged, defective, incomplete, or incorrect, contact us within 7 days of delivery at reccibedding@recci.cc.

Please include:

  • Your order number;
  • Photos of the product issue;
  • Photos of the outer packaging and shipping label;
  • A short description of the problem.

We may offer replacement parts, a replacement product, repair support, or a refund. Please do not discard the packaging until the issue is resolved, as the carrier may require inspection.

How to Start a Return

To request a return, email reccibedding@recci.cc with your order number and reason for return. If your return is approved, we will provide return instructions and the return address.

Do not send items back without authorization. Unauthorized returns may be refused or delayed.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved. Approved refunds will be issued to the original payment method, minus any applicable return shipping costs, non-refundable delivery fees, discounts, or restocking/processing fees disclosed at the time of return.

Refunds are usually processed within 5-10 business days after inspection. Your bank or payment provider may require additional time to post the refund.

Exchanges

We do not guarantee direct exchanges. If you need a different size, color, or model, we recommend returning the eligible item and placing a new order.

Order Cancellations

Orders may be canceled before shipment by contacting us at reccibedding@recci.cc. Once an order has shipped, it will be handled under our standard return policy.

If your order is delayed beyond the estimated shipping timeframe, we will notify you and provide available options, which may include waiting for the revised ship date or canceling the unshipped order for a refund, as required by applicable law.