Contact information
Contact Information
Last Updated: September 8, 2026
If you have questions about your order, shipping, returns, refunds, product information, privacy requests, or website use, please contact us using the information below.
Customer Support
For order support, product questions, shipping updates, returns, refunds, or general inquiries, please contact:
Recci
Email: reccibedding@recci.cc
Website: https://recci.cc/
Customer Service Hours: Monday-Friday, 9:00 AM-6:00 PM
Please include your order number, the email address used to place the order, and a brief description of your request so we can assist you more quickly.
Returns
To start a return, please contact us before sending any item back.
Email: reccibedding@recci.cc
Return address will be provided after your return request is approved. Unauthorized returns may be refused or delayed.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number;
- Photos of the product issue;
- Photos of the outer packaging and shipping label;
- A short description of the problem.
Privacy Requests
For privacy-related questions or requests, including access, deletion, correction, or opt-out requests under applicable privacy laws, please contact:
Email: reccibedding@recci.cc
Legal Inquiries
For legal notices, copyright concerns, accessibility assistance, or questions about our website policies, please contact:
Email: reccibedding@recci.cc
Address
BROADCARE INTERNATIONAL LIMITED
Address：
RM 1202 ON HONG COMMERCIAL, BUILDING 145 HENNESSY ROAD WAN CHAI, HK, 999077, Hong Kong (SAR)